A range of services designed to help you
get the most out of your software
"Since 1994 our organisation has expanded rapidly. We are now registered with seven local authorities with offices in Darlington, Durham, Hartlepool, Newcastle and South Shields - all using Care Manager.
We believe we are now the largest independent domiciliary care provider in the North East of England with more than 450 staff and a turnover in excess of £4 million.
The phenomenal expansion could not have happened without the assistance of HET Software and Care Manager."
Mike Lees
Care Concern, Darlington
Services
Introduction
HET Software provides a range of services designed to help you get the most out of your homecare software solutions.
Our services include:
Training – maximise software utilisation
The value of structured training in enabling users to maximise the extensive functionality of HET Software systems cannot be underestimated. Competent and confident users will assist your business to run more effectively. Wherever you are located in the UK our full time specialist trainers can deliver exactly the type of training you require at your office.
Consultancy and Change Management – optimise software performance
Implementing a new software system can present a challenging task, however if approached in the right way it can present a valuable opportunity to appraise the effectiveness of internal systems and business processes. HET Software consultants and change management specialists can work with you to take a holistic view of your business. Considering the short, medium and long term business objectives can help to define the software requirements and ensure the implementation of a system that is not only future proofed but supports the company’s goals.
Software Consultancy – streamlined software implementation
Through the provision of software consultancy HET Software remove many of the “teething problems” often associated with the implementation of a new software system. Experienced software consultants work with your team to define the “gap” between your current practice and the functionality of the software. By working together we can ensure a simple, effective streamlined software implementation process.
Project Management – access specialist resource
Organisations often find it difficult to allocate resource to manage the implementation of a new software system. HET Software can provide full project management to Prince 2 and ITLL standards. The ability to hand over the management of such a key project to an experienced project manager allows the company to continue to focus on their core business and to benefit from a smoother and quicker transition to the new system.
Where resource is available internally the benefits of access to a Project Manager, with experience of many similar projects, helps the company to move swiftly along the experience curve and again results in a smoother and quicker transition.
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