What is supportmanager?

supportmanager is the dedicated software for Supporting People service providers. It is designed to assist housing related support providers including sheltered housing, shared ownership, night shelters, foyers, refuges and support-only to administer their provision more effectively and to meet the requirements of Government in relation to recording details for statistical and information returns.

What does it do?

• Service user information stored in an easily retrievable format
• Data links to the Core Digital database including Core and Client Record Forms
• Populates the PI Workbook
• Payments from mixed sources easily managed
• Rent management
• Arrears of present and past residents easily tracked
• Includes admission and departure statistics, risk assessments, personal development plans and more
• User-definable history section flexible enough to meet your unique requirements
• Staff hours and rosters managed
• Asset management

Local Authority Data

Completes Quarterly and Yearly returns Report functionality from data stored within supportmanager. The reports can be distributed electronically or printed signed and dispatched by post.

Contract Details

Holds details of the contract and is compliant with the requirement of Supporting People and contract returns. This removes the need to keep additional paper files.

Contract and Staff Hours Management

The software offers the facility of monitoring contract information against staff details and hours for contract performance.

Time Sheet Management

The software offers the functionality of managing staff, weekly staff hours, offering timesheet management for contract compliance.

Resident Statistical Data

Statistical data is stored for current and historical, notes are entered under Categories within the personal development plan. Within each category the user can define the heading Types. Each event type can be 'designed' by the user to include a number of features such as a review date or an expiry date.

Reports can be produced showing selected history, items to be reviewed and items expiring.

This ensures that appropriate historical notes are maintained that can be retrieved in a helpful way.

Support only contracts

The software offers the functionality to monitor floating support and support only contracts, to facilitate time spent with a client.

Complaint Logging

The software will record details of complaints received and enable reports on the incidence of complaints to be produced.

National Data Collection

supportmanager interfaces to the Client Record Form and Core Forms; the forms can then be printed or distributed electronically from data stored in the software.

Remote Site Connectivity

An organisation preferring to operate branches as self-contained units, may want to centralise the data at Head Office for administration and rent management. They may also want to have data centrally for security purposes.

What are the benefits?

• A software system designed specifically to meet the needs of Supporting People service providers and benefiting from h.e.t. software's wide experience of care in the community systems
• A tried and tested time saving solution used by an expanding base of satisfied clients
• An easy to learn, user friendly system with training included in the package
  Easy to use regardless of the IT literacy skills of the user
• A central point of data entry reduces opportunity for data input error and saves time in compiling Government reports, enabling some quarterly reports to be created at the "touch of a button"
• Easily accessible and searchable records enable fast and accurate generation of management information and reports for external agencies
• An affordable option for any size service provider, the cost of supportmanager  is linked to the size of the operation
• Savings in administration time and more accurate returns offer return on investment with the potential to cover the purchase price in year one
• Ability to improve wider business processes through interface with other software, such as Sage Payroll, Sage 50 Accounts and Sun Accounts Subject to quotation
• Software constantly reviewed and updated to take account of changes in Government policy
• Accessibility and quality of the support infrastructure behind the software
  Unrestricted access to a dedicated UK based support team.